Shipping policy

Shipping Policy

At Enargilo Ceramics (enargiloceramics.com), we ensure that every ceramic piece is packaged with maximum security so that it arrives safely in your hands. Please read below for the terms governing the shipment and delivery of our products.

1. ORDER PROCESSING TIME

  • In-Stock Products: All orders are processed and prepared for shipment within 1 to 3 business days following payment confirmation.
  • Orders are neither processed nor shipped on weekends and official public holidays.
  • During peak volume periods (e.g., holiday seasons), processing times may be slightly extended.

2. FREE STORE PICKUP

You can avoid shipping charges by selecting local pickup at our physical studio:

  • Pickup Address: 80 Pytheou Str., P.C. 117 43, Neos Kosmos, Athens, Greece
  • Cost: Free
  • Procedure: Once your order is ready for pickup, you will receive a notification email. Please do not visit the studio prior to receiving this confirmation.
  • Requirements: Please present your Order Number and a valid proof of identity upon arrival.

3. SHIPPING METHODS & DELIVERY TIMES

Our product shipments are carried out via the following partner services:

  • Box Now (Automated Parcel Lockers): Delivery to the locker of your choice, subject to Box Now's delivery timelines and terms.
  • Hellenic Post (ELTA): Postal dispatch for home delivery or pickup from your nearest ELTA branch, subject to standard postal network processing times.

  • Note: Exact delivery timeframes are determined exclusively by the operational procedures and policies of Box Now and ELTA.

4. SHIPPING COSTS

Shipping fees are calculated automatically at checkout prior to payment completion, depending on the destination, selected shipping method (Box Now / ELTA), and total package weight or dimensions.

5. ORDER TRACKING

As soon as your order is handed over to the carrier, you will receive a confirmation email containing a Tracking Number / Waybill Code to monitor the progress of your shipment.

6. TRANSIT DAMAGE

Because ceramics are fragile items, please inspect the package carefully upon receipt. If you receive a damaged product, our Return Policy conditions apply: written notification must be sent to our email (at the address listed in the footer) or contact us via our contact form within 24 hours of delivery, accompanied by clear photos of the packaging (all sides) and the broken item.